Question 1

What is Rischh?

Accepted Answer

Rischh is an online platform offering high-quality dry fruits and nut based snacks. We focus on delivering premium, fresh, and ethically sourced products to our customers.

Question 2

How can I place an order?

Accepted Answer

You can browse our website, add items to your cart, and proceed to checkout. Follow the steps to enter your details and complete the payment securely.

Question 3

Do I need to create an account to shop?

Accepted Answer

No, you can shop as a guest. However, creating an account allows you to track your orders, save addresses, and get exclusive offers.

Question 4

What are the shipping charges?

Accepted Answer

Shipping charges vary based on your location and order value. Free shipping is available on orders above Rs 999.

Question 5

How long does it take to deliver an order?

Accepted Answer

Orders are usually delivered within 2–5 business days depending on your location.

Question 6

Do you offer international shipping?

Accepted Answer

Currently, we ship only within PAN India. International shipping is not available at the moment.

Question 7

What payment methods do you accept?

Accepted Answer

We accept credit/debit cards, net banking, UPI, wallets, and COD (Cash on Delivery) for select locations.

Question 8

Are there any discounts or promo codes available?

Accepted Answer

Yes, we offer discounts and promo codes from time to time. Subscribe to our newsletter or check our website for ongoing offers.

Question 9

Is my payment secure?

Accepted Answer

Absolutely! We use secure payment gateways with encryption to ensure your transaction details remain safe.

Question 10

How can I track my order?

Accepted Answer

You will receive a tracking link via email/SMS after your order is dispatched. You can also check the status in your account.

Question 11

Can I modify or cancel my order after placing it?

Accepted Answer

Orders can be modified or canceled within 12 hours before dispatch. Once shipped, modifications are not possible.

Question 12

What is your return/refund policy?

Accepted Answer

We offer hassle-free returns within 2 days of delivery. Products must be unused and in original packaging. Refunds are processed within 5 days after approval.

Question 13

Are your products organic/natural?

Accepted Answer

Yes, we ensure our products are sourced responsibly, using high-quality ingredients without harmful additives.

Question 14

Do you provide bulk or wholesale orders?

Accepted Answer

Yes, we offer bulk and wholesale orders. For inquiries, you can call or WhatsApp us on +91-9582206587 or write to us at info@rischh.com and we’ll help you right away.

Question 15

How can I contact customer support?

Accepted Answer

You can reach us at info@rischh.com or call our helpline at +91-9582206587 for assistance.

Question 16

What are your customer support hours?

Accepted Answer

Our support team is available from 10 A.M. to 7 P.M. from Monday to Saturday.

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